At Ursula Treks, we are committed to delivering your adventure-ready gear safely and on time, wherever your journey begins. This Shipping Policy outlines our delivery options, timelines, costs, and other important shipping-related information.

1. Shipping Locations

We offer worldwide shipping, bringing Ursula Treks products to adventurers across the globe.

2. Processing Time

  • All orders are processed within 1-3 business days after receiving your order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed and shipped, you will receive a confirmation email with tracking information.

3. Shipping Costs

  • Express or expedited shipping may be available at an additional cost (varies by region).

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) for select regions and countries.
  • COD orders may be subject to an additional handling fee, which will be clearly stated during checkout.
  • Please ensure the exact amount is available at delivery to avoid any delays.

5. Customs, Duties & Taxes

  • For international shipments, customs duties, taxes, and fees may apply and are determined by your country’s regulations.
  • Ursula Treks is not responsible for any additional charges incurred during customs clearance.
  • These fees are the responsibility of the customer.

6. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track the status of your shipment on our website or through the carrier’s tracking page.

7. Delivery Issues

  • If your package is delayed beyond the expected delivery time, please contact our customer service team.
  • Ursula Treks is not responsible for lost or stolen packages confirmed as delivered by the carrier.
  • If a package is returned to us due to incorrect address details or unsuccessful delivery attempts, additional shipping fees may apply to resend the package.

8. Damaged or Missing Items

  • If you receive a damaged package or your order is missing items, contact us within 48 hours of delivery.
  • Provide photos of the damaged packaging and items so we can promptly assist with a replacement or refund.

9. Contact Us

If you have any questions about our shipping policy, delivery options, or tracking your order, please reach out to us:[email protected]