At Ursula Treks, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Return and Refund Policy below for details on how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, the item must be:
    • Unused and in its original condition.
    • In the original packaging, including all tags, manuals, accessories, and labels.
    • Free from damage, stains, odors, or signs of wear.

Non-Returnable Items

Certain products are not eligible for return:

  • Items purchased on clearance or final sale.
  • Customized or personalized products.
  • Perishable items (if applicable).
  • Gift cards or promotional vouchers.

2. Return Process

To initiate a return:

  1. Contact our customer support team at [email protected]
  2. Provide your Order Number, Product Details, and the Reason for Return.
  3. Our team will review your request and provide return instructions, including our return shipping address.

Shipping Costs for Returns

  • Return shipping costs are the customer’s responsibility unless the item is defective or you received the wrong product.
  • We recommend using a trackable shipping service, as Ursula Treks is not responsible for items lost in transit.

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-14 business days.
  • Refunds are issued through Cash on Delivery (COD) orders,

Partial Refunds

Partial refunds may be granted (if applicable) in situations such as:

  • Items not in original condition, damaged, or missing parts not due to our error.
  • Returns requested after the 7-day window.

4. Damaged or Defective Items

If your item arrives damaged, defective, or you receive the wrong product:

  • Contact us immediately (within 48 hours of delivery) with photos showing the issue.
  • We will arrange for a replacement, exchange, or full refund at no additional cost to you.

5. Exchanges

  • We offer exchanges for the same product in a different size, color, or variation (if available).
  • To request an exchange, contact our customer support team. Exchanges are subject to product availability.

6. Cancellations

  • Orders may be canceled within 24 hours of placing them.
  • If your order has already been processed or shipped, it cannot be canceled and will follow our standard return process.

7. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer service team: [email protected]