At Ursula Treks, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with our website or make a purchase, we collect the following types of personal information:

  • Personal Details: Name, shipping address, phone number, and email address.
  • Order Information: Details related to your order including product selection and delivery information.
  • Device Information: IP address, browser type, and usage data to enhance your website experience.

Note: We only offer Cash on Delivery (COD) payments method.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders.
  • To communicate with you about your order status, shipping updates, or customer support.
  • To respond to your inquiries and provide customer service.
  • To personalize and improve your website experience.
  • To send promotional offers and updates (if you opt-in to receive them).

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Shipping Partners: We share necessary delivery details with our shipping and logistics partners to fulfill your order.
  • Legal Requirements: We may disclose information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Analyze website traffic and usage.
  • Remember your preferences and improve website functionality.

5. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of receiving marketing emails or SMS updates.

Opt-Out Instructions

If you no longer wish to receive promotional emails or updates from Ursula Treks, you can:

  • Click the “Unsubscribe” link in any promotional email we send.
  • Email us directly at [email protected] with “Unsubscribe” in the subject line.

We will process opt-out requests within 7 business days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. International Users

As Ursula Treks operates worldwide, your personal information may be processed and stored in countries outside of your own. By using our services, you consent to such transfers, in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the revised Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: [email protected]